Terms of service

Terms of Service

Welcome to Captured Moments Magnets. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. If you do not agree to these terms, please do not use our website.

1. General Information

Captured Moments Magnets ("we", "our", or "us") operates an online store that sells personalised photo magnets. By placing an order, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

2. Ordering

All orders are subject to acceptance and availability.
We reserve the right to refuse any order for any reason, including but not limited to product availability, errors in the description or price, or suspicion of fraud.
Personalised or custom products cannot be cancelled or returned once production has started, unless the item arrives damaged or defective.

3. Pricing and Payments

Prices are displayed in GBP and include VAT where applicable.
Payment must be completed at the time of purchase via the payment methods provided on the website.
We use Shopify and third-party payment processors. All payment information is securely processed.

4. Shipping

We currently only ship to addresses within the United Kingdom.
Shipping times and costs are detailed in our Shipping Policy.
We are not responsible for delays or lost packages caused by postal services.

5. Returns & Refunds

Returns, refunds, and cancellations are handled according to our Returns Policy.
Personalised items are non-returnable unless damaged or defective.

6. Intellectual Property

All content on the website, including images, text, graphics, and logos, is the property of Captured Moments Magnets or its content suppliers.
You may not copy, reproduce, or use any content without our prior written consent.

7. Limitation of Liability

Captured Moments Magnets is not liable for any indirect, incidental, or consequential damages arising from your use of our products or services.
We are not responsible for errors or omissions in product descriptions.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts in the UK.